Charges Relating to SFI Visits



Recently BT Wholesale have announced new pricing applicable for engineer call out charges to all providers. From 23rd March 2013 pricing will change as follows:


Special Faults Investigation (SFI)
Special Faults Investigation (SFI) ADSL, ADSL2+ £149.00
Special Faults Investigation (SFI) FTTC £170.00
Special Faults Investigation (SFI) FTTP, FTTP On-Demand £170.00


Special Faults Investigation 2 (SFI2)
Broadband Special Faults Investigation 2 DSL Charge (Base Module)* £145.00
Broadband Special Faults Investigation 2 ADSL Charge (Wiring Module) £55.00
Broadband Special Faults Investigation 2 ADSL Charge (Equipment Module) £55.00
Broadband Special Faults Investigation 2 ADSL Charge (Co-op Module) £40.00

*Where a fault is found on the BT network, this charge will not apply.


Please note - Where possible, when an engineer visit is requested on an ADSL product we will book a Broadband Special Faults Investigation 2 DSL Charge (Base Module). Additional modules will only be booked if requested, however, these additional modules will be chargeable irrespective of the outcome of the engineer visit. For example, if a wiring module has been booked and a BT fault is identified during the visit, the wiring module will still be charged.

BT have also announced an increase in the expedite charge for FTTC and FTTP circuits, from the 1st April 2013 this will change as follows:


Expedite
Expedite FTTC, FTTP £206.00



Early Morning and Early Evening Appointment Slots
It will still be possible to book appointments for standard care circuits on a Saturday, with appointments being available on both Saturdays and Sundays for enhanced care circuits; Additional early morning (EM) and evening (EV) slots will also be introduced Monday - Friday, excluding regional public and bank holidays. The early morning appointment will be between 7am and 8am with the evening slot being between 6pm and 9pm. These slots will be available to enhanced care circuits at no additional cost, but will be chargeable at the following rate for standard care customers:

Early morning appointment: £16.00
Evening appointment: £16.00



Abortive/Missed Visit Charges
This charge will apply for any engineer appointments which are booked but are not completed due to the engineer being unable to gain access to the site / customer equipment. This charge will also be levied for missed FTTC/FTTP installations. A charge of £85.00 + VAT will be applied to your account in these circumstances.

If you wish to cancel an engineer appointment which is booked for the following day you must do so before 4pm. If the appointment is not cancelled before 4pm then the engineer call out charge will still be applicable, this will be charged at the current SFI or FTTC/FTTP installation rate.



Disputes
Engineer charges can be disputed however any disputes must be raised within 14 days of the invoice date. If BT investigate twice and still advise the charge is a non BT fault then this will stand and must be paid. Any invoices which remain un-paid after this point will be chased as per standard credit control procedures.



Administration / Additional Charges



186k and associated group of companies reserve the right to charge the following fees for administration costs incurred:



Pricing enclosed is correct at time of publication, 186k makes every effort to keep documentation as up to date as possible but will not accept liability for shortfalls due as a result of “out of date pricing” We will notify customers in advance of any change. To ensure pricing is up to date and current please confirm with your Account Manager.