186k and associated group of companies reserve the right to charge the following fees for administration costs
incurred.

• Letter for late payment of invoice: Should a customer be sent a letter regarding outstanding debt on the account you
  will be charged £15.00

• Phone call for late payment of invoice: Should a customer receive a phone call in relation to outstanding debt on 
  the account you will be charged £10.00

• Late payment of a resellers end user applied 14 days after payment due date: If a late payment of a resellers end  
  user occurs a charge will be deducted from any commissions due to the reseller or a charge will be applied to the  
  reseller for administration of £5.00.

• Providing of information already provided twice: Should a customer request information from us which we can
  evidence has been provided twice previously to that company a charge of £10.00 per instance.

• Payment by cheque: If you chose to make payment by cheque you will be charged the cheque fee per cheque
  processed of £4.50.

• Cease Charge: If you request a cease due to non payment of services or customer request a cease of service or if BT
  cease the service due to non payment or cease of PSTN line a charge of £24.74.

• If you request a regrade of service or Cap change of service a charge of £2.50 will be due.

• 2.5% surcharge on all credit and debt card payments applies.

• Early termination charge prior to 2 days before live date will be charged £17.74

• Early termination charge within 2 days of live date will be charged £69.38.

• £15.00 fee for orders which are cancelled just before they are due to occur.

• £153.20 charge will be due for all expedited orders.

• £150.00 for engineer call outs where the fault is found to be on the customers equipement. These can be disputed
  within 14 days of invoice however if BT investigate twice and still think the fault is on EU equipment the charge will
  stand.

• Migrations from an LLU provider will be charged a migration fee which is equal to the current new connection charge.

BT Charges - ABORTIVE VISIT 


· If an engineer appointment is booked but the BT engineer cannot gain access during the appointment a charge of £85.00 will be incurred.

· If you wish to cancel an engineer appointment which is booked for the following day you must do so before 4pm. If the appointment is not
  cancelled before 4pm then the call out charge of £150.00 will still be applicable.

Due to the implementation of a new BT charge, 186k would like to notify all resellers of the engineer call out “Abortive Visit” charge which is due to
be implemented from the 1st January 2010. This charge will apply for any engineer appointments which are booked but are not completed due to the
engineer being unable to gain access to the site / customer equipment. 

A charge of £85.00 + VAT will be applied to your account in these circumstances.  If you have any questions regarding this please contact your account 
manager who will be able to assist you further.




Pricing enclosed is correct at time of publication, 186k makes every effort to keep documentation as up to date as possible but will not accept liability 
for shortfalls due  as a result of “out of date pricing” We will notify customers in advance of any change. To ensure pricing is up to date and current 
please confirm with your account manager.




We would like to thank you for your continued business.