186k

28th Januay 2008

186k listens to customers and awards Firenet multi million pound customer support contract

Popular ISP and Online Merchant Firenet wins multi-million pound ISP customer support contract with 186k enabling the creation of several hundred new jobs over the next 3 years.

Firenet has today, secured a contract to provide all support services, including telephone, ticket and email support to all of 186k's 100,000+ end users. The contract will look to manage 186k's direct customer base, covering the well known brands of Mailbox, Elite Internet, IP Support, EzeeDSL, V21, EFH broadband, Freedom names, Real PopTEL, MINX, 186k Direct with many other ISPs owned and controlled by 186k.

Firenet, a branded and award winning ISP recognised by the Internet Industry as a company with a great reputation for keeping customer satisfaction high were finally awarded this contract after competing against other rival ISP's and well known support centres within the UK.

Alan Castle CEO of Firenet stated today, "We are extremely happy that we have won the contract. It is a worthy contract to supply services to our newest partner 186k and we are very proud of the association. Naturally we will endeavour to place 186k on top where they belong". He added, "This achievement will allow me to employ a further staff force within the company, and will be able to bring Firenet and their partners into 2010 with a support service that is second to none. We were awarded this, because I feel our determination to help the customers has not gone un-noticed. Years have gone by, and most ISPs have disappeared, and Firenet are still here after 14 years of being an Internet Provider. 186k have noticed this."

Mr Dominic Marrocco, the owner of 186k said, "We are very excited about Firenet providing our end-user customer support. It will prove to be vital for our new converged product ranges coming out in 2008. The new range of DSL products require a very focused resource to help support and satisfy convergence markets in Broadband, so after long deliberation we felt that Firenet offered our customers the best service we demanded for our customers. Many lessons in the sector have been learned in 2007. The market is evolving with support becoming king and speed his chariot! We continue to grow at a huge rate with several new acquisitions lined up".

186k recognise the importance of a UK based support centre and are delighted to provide this award winning support structure to its end user customer base. While many of its competitors continue with communications problems caused by off-shore support centres and the resulting lack of support their customers now demand, 186k once again leads the way. With many more improvements planned over the coming year, 186k will be forging ahead and setting the standards for industry leading services and support.