186k Download Policies and Processes

186k and associated group of companies reserve the right to charge the following fees for administration costs incurred.

Letter for late payment of invoice: Should a customer be sent a letter regarding outstanding debt on the account you will be charged £15.00
Phone call for late payment of invoice: Should a customer receive a phone call in relation to outstanding debt on the account you will be charged £10.00
Late payment of a resellers end user applied 14 days after payment due date: If a late payment of a resellers end user occurs a charge will be deducted from any commissions due to the reseller or a charge will be applied to the reseller for administration of £5.00.
Providing of information already provided twice: Should a customer request information from us which we can evidence has been provided twice previously to that company a charge of £10.00 per instance.
2.5% surcharge on all credit and debt card payments

Please Note: All Prices are excluding VAT @15%

Payment by cheque: If you chose to make payment by cheque you will be charged the cheque fee per cheque processed of £4.50.

Cease Charge: If you request a cease due to non payment of services or customer request a cease of service or if BT cease the service due to non payment or cease of PSTN line a charge of £21.40.

Regrade Charge: If you request a regrade of service or Cap change of service a charge of £2.50 will be due.
Other Charges: £15.00 fee for orders which are cancelled just before they are due to occur. £150.00 charge will be due for all expedited orders. £150.00 for engineer call outs where the fault is found to be on the customers equipement. These can be disputed within 14 days of invoice however if BT investigate twice and still think the fault is on EU equipment the charge will stand.